How fast is shipping?

Standard delivery is $25.00 and becomes free on eligible orders over $1,000.00. Express delivery adds $79.00, and collection from our facility waives the delivery fee. In-stock items typically ship the same or next business day.

Which carriers do you use?

We ship with UPS, FedEx and USPS, with DHL Express for international orders. The carrier and tracking number appear on your order page as soon as the parcel is handed over.

What payment methods do you accept?

We accept purchase orders, card on account and equipment leasing, with net terms available for approved business accounts. Card, Apple Pay, Google Pay and PayPal appear at checkout as those payment services become available.

What is your returns policy?

Most products can be returned within 30 days of purchase with an RMA number raised through support. Change of mind returns carry a restocking fee of 20 percent or more, and some categories such as software licences cannot be returned.

Do you charge sales tax?

Sales tax is calculated from the delivery address at checkout, so the rate shown before you confirm the order is the rate that applies. Valid exemption and resale certificates are honoured when supplied before invoicing.

Support

How can we help?

Answers on orders, shipping, returns and payments, plus expert technical support when you need a human.

Contact support Track an order Request a quote Returns and refunds

Product and order support

Talk to the team that shipped your order. Compatibility questions, warranty claims, returns and part-number lookups are handled by our own staff during business hours, Monday to Friday, 9:00 am to 6:00 pm Mountain Time.

Order tracking

Your order page shows its current status, carrier and tracking number, and a dispatch email follows as soon as the carrier scans the parcel. You can look up an order at any time with your order number and email address.

Shipping and delivery

Standard delivery is $25.00 and becomes free on eligible orders over $1,000.00. Express adds $79.00, and collection from our facility is free. Oversized and freight class goods carry a handling charge based on their shipping class, always shown before you confirm. In-stock items typically ship the same or next business day.

Returns and warranty

Most products can be returned within 30 days of purchase with an RMA number raised through us; faults and transit damage should be reported within 10 days of delivery. Read the full Returns and Refund Policy for restocking fees and the list of items that cannot be returned. Every item also carries its manufacturer warranty, and extended cover is available on most hardware.

Payment options

Purchase orders, card on account and equipment leasing. Net terms are available for approved business accounts, and you choose the method at checkout. Card, Apple Pay, Google Pay and PayPal options appear at checkout once those payment services are connected.

Volume pricing

Send a part-number list, a specification or a rough description and we will come back with pricing, stock and delivery dates. Quotes cover mixed configurations, quantities and project timelines.

Carriers

Who delivers your order

Track a package ›

UPS

UPS Ground and Next Day Air

Ground parcels across the contiguous United States with next-day air available for urgent dispatch.

Track on UPS ›

FedEx

FedEx Ground and Express

Ground and express delivery with signature options for high-value hardware and freight.

Track on FedEx ›

USPS

USPS Priority and Ground Advantage

Economical delivery to every US address, including PO boxes and rural routes.

Track on USPS ›

DHL

DHL Express

International express and domestic expedited shipments for cross-border orders.

Track on DHL ›

Frequently asked questions

How fast is shipping?: Standard delivery is $25.00 and becomes free on eligible orders over $1,000.00. Express delivery adds $79.00, and collection from our facility waives the delivery fee. In-stock items typically ship the same or next business day.
Which carriers do you use?: We ship with UPS, FedEx and USPS, with DHL Express for international orders. The carrier and tracking number appear on your order page as soon as the parcel is handed over.
What payment methods do you accept?: We accept purchase orders, card on account and equipment leasing, with net terms available for approved business accounts. Card, Apple Pay, Google Pay and PayPal appear at checkout as those payment services become available.
What is your returns policy?: Most products can be returned within 30 days of purchase with an RMA number raised through support. Change of mind returns carry a restocking fee of 20 percent or more, and some categories such as software licences cannot be returned.
Do you charge sales tax?: Sales tax is calculated from the delivery address at checkout, so the rate shown before you confirm the order is the rate that applies. Valid exemption and resale certificates are honoured when supplied before invoicing.