Partners
Enablement and training
Certifications, demos and technical readiness for partners and joint customers, so the recommendation holds up after the sale.
Certifications
Our team holds current vendor accreditations where they exist.
Demo access
Hands on access to the products we recommend most often.
Joint readiness
Technical sessions for partner and customer teams.
A product that is sold well but understood poorly comes back. Enablement is how our sales and support teams can answer the questions customers actually ask, and how a joint customer gets a confident answer rather than a forwarded email.
We take vendor training seriously and we expect the same in return when a product is technically complex.
What enablement covers
- Product training for our sales and support staff, with certification where the vendor offers it
- Pre sales technical sessions covering configuration, licensing and compatibility
- Demo units and lab access for products where a specification sheet is not enough
- Documentation and knowledge base material the support desk can use directly
- Updates when a product line changes, including what the change means for existing customers
How we run it
Training that nobody can attend is not enablement. We schedule sessions around the support desk rota, record what can be recorded, and keep the material somewhere the team can find it months later rather than in an email thread.
- A recorded session for anything that will be asked about repeatedly
- A one page internal summary covering the three questions customers ask most
- A named technical contact for escalation when the answer is genuinely not in the material
For joint customers
Where a customer is buying a product we do not support day to day, we arrange a technical handover rather than guessing. That usually means a short session with the vendor covering configuration, common pitfalls and the supported support route.
Related pages
More of what we do, who we do it for, and what we have written about it.
Partners
Partner programme
How technology vendors, distributors and resellers work with Tech Retailer USA across solutions, services and marketplaces.
Read more ›Partners
Marketplace listings
Publishing and transacting through our enterprise procurement channels, with fulfilment, invoicing and returns handled by us.
Read more ›Solutions
Software sales and licensing
Perpetual and subscription licensing for operating systems, productivity, security, backup and specialist business applications, with the compliance paperwork done properly.
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